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Last week I was sitting at my desk and the phone rang. I picked it up and said, "Hello, this is Ari." The caller said. "Hi, Ari, my name is Steve, how are you today?" I knew right away that he was using a structured sales script, and that triggered the negative "salesperson" stereotype in my mind. Nevertheless, I didn’t want to hurt his feelings so I let him continue with his pitch for a few minutes.
Then I gently said, "Hi, Steve." He was so startled that he completely stopped speaking.
He had no idea how to react to my simple, normal greeting. Why? It was because he was totally focused on his selling script and not on any real two-way conversation. This is the problem with using a cold calling sales script -- it doesn’t leave any room for a conversation to have a life of its own.
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When people call me and ask how they can throw out their scripts and cold call the natural way, the first thing I do is ask them whether they’re willing to role-play with me using their script. As soon as they start reading their script, a couple of things happen. I hear their voices go up in volume so they sound enthusiastic. They also talk faster, and their voice takes on a canned, robotic quality. All these things trigger the negative "salesperson" stereotype.
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| Date | Title | Description |
|---|---|---|
| 2010 | After a few moments, I gently stop them and tell them they’re sounding like a totally different person from the one who called me and talked with me so naturally about their sales issues. You know what they always say? "Ari, you are so right. When I use a script, I feel as if I can’t be myself. I feel like a robot or an actor, and it’s very awkward and uncomfortable. Is there any way I can be myself again?" |
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| 2010 | Etihad airlines jobs | |
| 2010 | Shiman jobs | Yes, there is a way to be yourself and still make successful cold calls. The way to be yourself is...be yourself! It’s important to stop trying to be an actor or even a successful salesperson. You’ll become more personable and more interested in the conversation itself when you do this. |
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